Imagine that you are working as the manager of the collection department. Patient account balances are turned over to your department to manage after they have been unpaid for 31 days. You have several new employees and need to explain to them what their responsibilities will be in the department. Write a 350- to 525-word summary of when to send out additional statements, how to approach collection phone calls and set up payment plans, and when to send the patient to a collection agency