Imagine that you manage a Medical group department in a health care organization of your choosing. The organization recently merged with another, layoffs occurred, and departments are now being consolidated. Your department now has employees whose ages span four generations, in which three different cultural groups are represented. Conflict is brewing between them. The conflict is affecting performance, shift scheduling, and cooperation with other departments. Your supervisor requests that you prepare a presentation addressing strategies to effectively manage your multigenerational workforce, especially as it relates to conflict in workstyles.

• Assess the situation that your department is facing.
• Create clear and reasonable expectations and goals to achieve cohesion, cooperation, and communication between the four generations of workers in your department.
• Lay out a strategy to overcome these conflicts and improve workplace performance.
• Explain how success will be measured based on your strategy and goals.
• Consider using tables, matrices, or other visuals.
• Evaluate what leadership traits you need to incorporate to lead your diverse department.