Imagine that you were tasked to teach your team how to improve communication practices. You decide to focus this training session on two important aspects of communication that you see as an issue or obstacle at work. They are written communication and deciphering non-verbal cues to improve interactions with customers and coworkers.

Develop a training presentation. Must address the following:

• Best practices for written communication
• How to recognize positive and negative non-verbal behaviors.
• Connect how applying these strategies can help communication between customers and colleagues