Imagine that you work for a cable company called Basset Hound Productions. Due to the addition of several new channels, your company is going to have to raise basic cable rates from 25.95 a month to 29.95 a month. In addition, while you will be adding five new networks to the package, you will no longer be able to provide Comedy Central and Bravo.

Author a bad newsletter to your company’s customers explaining the changes. Your letter must contain goodwill, an appropriate, professional tone, and should be presented in such a way that your customers will want to continue doing business with you.

Also, make up any necessary information (the names of the five new networks, the date the changes go into effect, the reason Comedy Central and Bravo will no longer be offered) to address reader concerns. Be specific and precise.