Imagine there is a technology outage in the restaurant you are working at. Send an email to the property's general manager outlining the steps your team will take to get ready for the shutdown and how it will affect each of the stakeholders. Describe your plan for spreading the word about it. We talked about how different people have various images in their heads and how language is occasionally a flawed tool while playing language games. Our consumers may not comprehend the various industry-specific terminology we use in the hospitality sector, but our staff has to know them.

Send an email to the property's general manager outlining the steps your team will take to get ready for the shutdown and how it will affect each of the stakeholders.

Then, include a detailed explanation of how and why you used different terminology in the email.