Imagine you are a consultant brought in to advise Hank before his stafl meeting tomorrow. Hank wants to apologize to everyone at the meeting; what advice would you give him, based on what you've learned in MGT 325 , about how leaders should apologize? Never apologize, never explain Stand up straight, look your employees right in the cye, and give a beartfelt apology Surface acting is more effective than deep acting while apologizing Look down and avoid eye contact while apologizing