Imagine you are on the project team in support of software and hardware rollout for a new customer order system for a Lenscrafter's store. Read the details of the scenario.

The project team has decided to use a technique known as Success Modes Effects Analysis or SMEA as a tool to strengthen the project.

The SMEA technique requires just one question to be asked - - "What elements of the project MUST go RIGHT on our project, in order for our project to be successful?" Project team members then ensure these key elements are protected at all times on the project and schedule even when changes occur to the original plan.

Given this diagram of the Lenscrafter's store and information provided in the details of the scenario for how a customer order is handled, what project elements must "go right" for success of this software upgrade?

Consider all parties involved who use the tools or enter the store in your response.