Imagine you received your new sunglasses in the mail from Sunny Time Sunglasses. You spent more than $100 for the glasses, but they broke after you wore them for only a few minutes. You want to get your money back or get another pair at no cost to you. You call Sunny Time and you email the mpany multiple times, but you do not receive a response. Your last option is to write a customer complaint letter to the company, outlining the issue and the resolution you would like. write a customer complaint letter, following these steps: 1. Use the CBO approach 2. Determine who your audience is. 3. Describe the purpose of your letter. 4. Outline the issues. 5. Request a resolution as you would like to see it.