Question
Imagine you run a small coffee and snacks shop in a busy locality in Sydney. Recent customer survey has revealed few issues which include slow
Imagine you run a small coffee and snacks shop in a busy locality in Sydney. Recent customer survey has revealed few issues which include slow service, poor quality of coffee and rude behaviours (by some staff members). How would you respond to this and strive to improve the service quality?
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Retailing Management
Authors: Levy, Weitz
9th Edition
1259060667, 9781259060663
