Improve: Barbara Norris faces multiple leadership issues in the General Surgery Unit. The unit experiences many challenges, such as reduced staff morale, staff shortage, increased attrition rates, failures in communication, and a lack of joint efforts. The organization is experiencing a significant lack of enthusiasm among its valued staff members and a noticeable lack of trust between team members and management. Moreover, transparency is absent in allocating duties and obligations, resulting in ambiguity and discord. The mentioned issues hinder the job performance of team members and management due to their influence