Improving quality is an important competitive issue for

a.manufacturing firms only.

b.supplying firms only.

c.service firms only.

d.all firms.

Which of the following is an example of a physical measure of quality?

a.contract errors

b.number of defects per unit

c.billing errors

d.All of these choices are correct.

If the standard quantity (SQ), actual quantity (AQ), standard price (SP), and actual price (AP) are 350 units, 400 units, $12, and $13 respectively, then the total budget variance is _____.

a.$1,000 unfavorable

b.$1,000 favorable

c.$250 favorable

d.$250 unfavorable

Which of the following is NOT a dimension of quality?

a.performance

b.reliability

c.durability

d.All of these choices are dimensions of quality.