In 2021 a manufacturing company instituted a Total Quality Management (TQM) program and one year later produced the report shown below: Summary of Cost of Quality (CoQ) Report (in thousands) 2021 2022 % Change Prevention costs $ 200 $ 300 +50 Appraisal costs 210 315 +50 Internal failure costs 190 114 -40 External failure costs 1, 200 624 -48 Total CoQ $ 1, 800 $ 1, 353 -25 Based on the above report, which one of the following statements is most likely correct? Multiple Choice An increase in conformance costs resulted in a higher-quality product, and therefore, resulted in a decrease in non-conformance costs. O An increase in inspection costs was solely responsible for the decrease in total quality costs. O Quality costs such as scrap and rework decreased by 48 percent