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In 2021, due to COVID-19, companies across the country are facing financial pressures. AtoZ in Raleigh, NC elected to outsource several services in various
In 2021, due to COVID-19, companies across the country are facing financial pressures. AtoZ in Raleigh, NC elected to outsource several services in various methods. Cafeteria food service was the first service outsourced. The outside firm hired the food service employees who reported that they still felt a sense of ownership of their jobs, and still felt connected AtoZ because of the family atmosphere in the kitchen and cafeteria. The same method for outsourcing was utilized with custodial/janitorial services which caused high employee turnover. This problem prompted an investigation which revealed that the custodial/janitorial employees were more isolated in their work and lost the feeling of being connected to AtoZ The solution was to hire the outsourcing company to manage custodial/janitorial with the employees being rehired by AtoZ. The landscaping service was also outsourced by AtoZ. AtoZ contacted other local tooling providers in the community about merging together for outsourcing their landscaping service. ANSWER: *NOTE - need to include COVID-19 current practices, methods, and constraints with your response What advantages and disadvantages were there in having the outsourced food service, custodial/janitorial and landscaping? Identify and explain the rationale for each service and what may have been done differently. Should other services may be considered for outsourcing? Provide the rationale for other services.
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