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In a balanced Scorecard system of performance measurement, which one of the following is most likely to be used as a measure of performance from

In a balanced Scorecard system of performance measurement, which one of the following is most likely to be used as a measure of performance from the customer perspective?

A. Increase in size of product range

B. Percentage of customers making repeat orders

C. Number of orders won per sales representative

D. Speed of processing an order

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