In a balanced scorecard, which of the following is a key performance indicator of the financial the perspective? hours of employee training number of warranty claims percentage of market share return on investment In a balanced scorecard, which of the following is a key performance indicator of the internal business perspective? hours of employee training number of warranty claims percentage of market share return on investment The goal of the balanced scorecard is to: maximize profits. maximize operational efficiency. develop a set of organizational performance measures. increase the market share and maximize shareholders' wealth. In a balanced scorecard, which of the following is a key performance indicator of the customer perspective? Defect rate Employee satisfaction Cross margin growth Number of repeat To evaluate the performance of an investment center, a business needs key performance indicators that measure: manufacturing efficiency and product defect rate. operating income and efficient use of assets. customer satisfaction and market share. generation of sales revenues and control of operating expenses. Which of the following is the correct formula for calculating return on investment? Net profit div Sales Cross profit div Sales Operating profit div Average total assets Earnings available to stockholders div Number of outstanding stock. Which of the following is the correct formula for calculating residual income? Weighted Average Cost of Capital - Net Operating Profit After Tax Operating income - Minimum acceptable operating income Historical cost of assets - Accumulated depreciation Operating income + Average assets