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In a call center customers complain that they have to wait too long before an employee answers their call. A Lean Six Sigma project is
In a call center customers complain that they have to wait too long before an employee answers their call. A Lean Six Sigma project is initiated to reduce these complains. What is an appropriate CTQ for this project?
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In a Lean Six Sigma project aimed at reducing customer complaints about long waiting times in a call center an appropriate CTQ CriticaltoQuality metri...
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Business Statistics A Decision Making Approach
Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry
9th Edition
013302184X, 978-0133021844
