in a capacity are critica its manufacturing procewho produce similar water toys. Magic believes thata capacity are critical to i Magic Corporation manufactures water toys. I timely manner. There are a number of other manufacturers who produce 1 11. Corporation manufactures water tovs. IR plane to orow by producing high-quality water toys that are delivered its manufacturing processes and re-engineering processes to downsize and eliminate excens implementing its strategy. Which of the following best describes Magic's strategy OA. cost leadership B, cost differentiation O C. product differentiation O D. product leadership ID: 12.1-10 12. The first step to successful balanced scorecard implementation is clarifying the . A. elements that pertain to value-added aspects of the business O B. owner's expectations about return on investment C. objectives of all four balanced scorecard measurement perspectives O D, organization's vision and strategy ID: 12.3-3 13. Which of the following questions best relates to the balanced scorecard's internal business processes perspective? 0 A. How can we increase our market share? O B. How do we streamline operations to lower costs to increase profits? O C. How do we motivate employees so that they can become more productive? D. How can our processes be executed in such a way as to increase value to customers? ID: 12.3-8 14. In a strategy map, a strategic objective where many ties spur out from it resulting in the achievement of many strategic objectives is called: O A. trigger point O B. distinctive objectives OC. orphan objectives -OD. focal points