Question
In a catering SOR, a key performance indicator was defined as below. The SLA states speed to serve should be minimum 75% of the expected
In a catering SOR, a key performance indicator was defined as below. The SLA states "speed to serve" should be minimum 75% of the expected service level.
Metric: speed to serve at the food counter
Expected service level (target): Average3 minutes at food counter per person.
1. Develop the formula to compute the metric. Give an example of it's usage.
2. How would you collect data to compute and monitor this performance metric?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
1 Formula to compute the metric The metric here is the speed to serve at the food counter The expect...
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Step: 2
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Financial Management for Public Health and Not for Profit Organizations
Authors: Steven A. Finkler, Thad Calabrese
4th edition
133060411, 132805669, 9780133060416, 978-0132805667
