In a customer-focused business, ________.

Select one:

a.

the business is overly focused on building products they assume their customer wants

b.

the management views customer complaints as negative feedback and avoids them

c.

the business downplays the importance of customer training for new employees

d.

the senior management sets the tone and sends the signal for a strong customer focus

e.

the analysis of customer feedback is performed only by the senior management