In a five page paper discuss you are the team leader working with the 4-member team and leading them through the TQM process. You will be responsible for coordinating, and presenting, all data required in the report to the board of directors. You need this assignment to be successful since you are on the radar for a promotion to manage the "Call Center."
1. How will you instruct advise each of the 4-member team on how the team should proceed?
2. How will you explain the process to be followed - explain in detail?
3. How will you bring everyone onboard with the TQM process?
4. Which tools will you recommend be used and why?
5. Which role will each of the 4-member team play?
6. Will you be following the Performance Improvement model? Why or why not?