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In a recent report from Gartner, Predicts 2021: CRM Customer Service and Support, you'll learn more about: Why huddles between department leaders can be a

In a recent report from Gartner, Predicts 2021: CRM Customer Service and Support, you'll learn more about:

  • Why "huddles" between department leaders can be a game changer
  • What makes proactive CX so crucial for your company's bottom line
  • How messaging is reshaping the customer experience

Understanding The Application Of CRM Systems In Business.pdf

Taking into consideration the information in the articles above, other resources you find and in your text (Chapter 9) Write a paper summarizing information provided, and your thoughts related to said information.

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