In a small industrial area in Nairobi sits an empty plant. The darkened windows of the reception lobby, now covered with graffiti, stand in stark contrast to the inviting entry-way that had welcomed so many visitors to the plant. For more than 50 years, the Plastics Plant company was alive with the sights, sounds, and smells of manufacturing. Now the people are gone. The hustle and bustle have been replaced with an eerie silence. This once vibrant company, with its proud traditions, no longer provides jobs for the community. The Company's owner made a valiant effort to save the company. Mr. Singh introduced many changes during the seven years that he headed the company. A Total Quality Management (TQM) initiative was his final attempt to achieve a turnaround. Less than three years after launching this effort, however, the company was forced to close its doors forever. Determine:

a)What could have gone wrong(5 marks)

b)Solutions to the identified challenges( 5 marks)