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In accordance with Ellia Hotels guest service standards, if you were working in the front office as the receptionist, which of the following would be
In accordance with Ellia Hotels guest service standards, if you were working in the front office as the receptionist, which of the following would be professional service standards for the check-in process? Select three correct responses. Question 4Answer a. Luggage assistance b. Information on and assistance with various activities, culture and sports events c. Introducing the guest to the hotel and its services d. Professional skills of the receptionist e. Accompanying the guest to the room and showing it to him/her f. Check-in at the hotel
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