In addition to the payroll process described above, common business processes at Bi Marker include purchasing servers, starting communities, monitoring communities, and Business Processes paying company bills (such as advertising and rent) When Big Marker wants to purchase a new server, employees first develop their require ment specifications (e.g.. processing speed, available memory). They use those specifica- choose a server from a vendor such as Dell (www.dell.com). Big Marker orders the online, and accepts delivery when the server is ready tions to When an organizer starts a new community, Big Marker sends a n automatically gene ted email with details about how to host events and related matters. Each community is assigned a "community hero"-a Big Marker employee available to answer questions and guide the organizer in relevant tasks. All new communities receive a free 14-day trial of g Marker, after which their credit card (submitted during the community creation pro cess) is billed for a nominal monthly fee of $20. Big Marker then attempts to charge the credit card each month for the fee. If billing fails, Big Marker sends another automatically generated email stating that they will try to bill the credit card every three days for 15 days if billing still fails, the community is suspended. Community organizers have the option of elling tickets to their events; if they do, Big Marker retains 10% of the total ticket revenue. Similarly, community organizers may charge community dues to members; Big Marker also retains 10% of that revenue. Big Marker also will attempt to find "corporate sponsors for communities; a corporate sponsor would contribute funds to maintain and help run the Bi community, and all those funds go directly to the community itself. Big Marker also monitors each community's activity. If a community hosts no events for two months, the organizer(s) receive an email offering assistance. Big Marker queries its database to determine which communities fall into that category. The "average" mem- ber of Big Marker belongs to three or four communities; communities have no upper limit