In an employment agency, the auditor asked the office manager if, and how, the performance of assigned personnel is monitored or measured during a placement. The manager replied, "Our policy is client satisfaction and top performance. If a client complains about any of our people we replace them right away with a new one. We have plenty of potential employees looking for opportunities. There is no need to retain under-performers". a) (2 Points) What do you think of this strategy? b) (5 Points) As someone well-versed with ISO 9001 by now, develop a clear procedure based on sub-clause 10.2.1 to address this issue to provide guidance for the management on handling nonconformity and corrective action. - Use bullets clarifying the steps. - Feel free to draw a flowchart, clarifying the steps in the procedure. Note: If you draw a flowchart, you can either paste it in here, or attach it as a PDF/picture/MS Word file.