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In an organizational context, identify a circumstance under which high levels of customer participation in the service process are strategically advisable. Multiple choice question. When
In an organizational context, identify a circumstance under which high levels of customer participation in the service process are strategically advisable. Multiple choice question. When delivery and service production cannot be separated When a service involves minimum use of the Internet When organizations need not reposition a service in their customers' eyes When organizations are satisfied with the existing level of customer participation
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