In an upcoming presentation, you plan to cover three important changes to your employees' insurance benefits. The proper place to list this plan would be the

slide

cover

introduction

agenda

Business communication skills are valued by businesses because

managers and executives spend so much of their time in writing than speaking

certain management approaches have changed the style of doing business

businesses are becoming increasingly complex, so the need to communication increases

they want to do busines

The AIDA plan consists of four phases; the action phase includes

an explanation of how your message relates to the audience

evidence to support your claim

specific steps that the audience may take

an attention-getting statement

Which of the following bests illustrates the you attitude ?

One benefit you receive from applying this book s technique is improvement in your communication

an increased likelihood of your career success

You will notice that this textbook has many features

This text book will help you in many ways

The purpose of a persuaive message is to

motivate the readers to finish reading

motivate the readers to take action

establish credibility before presenting a request

ask logical questions

The direct approach to report writing

saves time and makes the report easier to understand

overcomes resistance by withholding the main idea

reviews project assignments, schedules, and resource requirements

Should not be used as it confuses the readers

AIDA stands for

appeal, indirect, direct, action

anticipate inquiry in doing adjustments

assume,insist,describe,act

attention, interest, desire, action

One drawback of using the yardstick approach to structure business reports is that

you must discuss all the alternatives, even if many of them turn out to be irrelevant and/or unproductive

this approach is generally considered old-fashioned

it forces you to ignore the fact that the problem may have multiple causes

it is impractical in most business settings

Your cover letter should

be specific

not repeat anything that you have discussed in your rsum

be short,upbeat, and professional

do all of the above

The best organization for the rsum of someone with a strong employment history along a progressive career path would be

choronological

functional

targeted

portfolio

Which of the following is the best advice for replying to e-mail messages?

Reply to an e-mail right away, without reading the remaining messages in your inbox

Revise the subject line if the topic changes

Always include all of the sender s original message in the body of your reply so that he or she knows what you are responding to

All of the above

The first step in the communicaition process is

information transmission

message transmission

idea formation

message encoding

Which of the following is Not a communication channel?

Thinking

Digital

Combined oral/written

Non-verbal

When organizing a speech or presentation, your first step is to

develop an outline

define the main idea

write the introduction

decide on the delivery style

To make your writing more concise

look for and remove unnecessary words or phrases

eliminate all adjectives from your writing

remove transitional devices.Readers can follow the flow of ideas without these devices

eliminate the core idea from your message

In a positive message, the main idea is presented

in the firt sentence of the middle paragraph

at the end of the middle paragraph

right at the beginiing of the letter

in the last sentence of the letter

The following statements are true of cover letters EXCEPT

the opening paragraphs should state the position you are applying for

the middle section presents details about your strongest selling point

the final paragraph asks the reader for a specific action

all the above statements are true

Which of the following statements about resume is not true?

In a chronological resume, the Work Experience section dominates and is placed in the most prominent slot

The chronological approach is the most common way to organize a resume

The chronological approach emphasizes a list of skills and accomplishments

One of the advantages to a functional resume is that employers can see what you can do for them

The purpose of a rsum is to

induce the reader to hire you

list all your skills and abilities

get you an interview

take the place of an application letter

The primary difference between a resume and a CV is that the CV is likely to be ________ than the resume

shorter

less formal

more detailed

less detailed

When writing a negative message, the writer must

choose a buffer that will distract your reader from the main point of your message

gain the audience's acceptance of the bad news

leave the reader with a hope that you will change your decision

do all of the above

In most circumstances, a negative message should contain __________words and phrases

interrogative

negative

positive

surreal

When it comes to writing messages in today's business environment

printed letters are obsolete

printed letters are still used often for external communication

e-mail has completely replaced printed memos for all internal communication

printed letters are used primarily for negative messages

Routine, positive messages should do all of the following except

leave your reader with a good impression

use an indirect approach

provide all required details

communicate the information or positive news

A memo is called a brief written form of communication for

external use

legal use

internal use

formal use

Using the indirect approach,the bad news comes

immediately after the buffer

immediately before the reasons

immediately after the reasons

at the very end

An audience-centered approach to communication means

observing the principles of conduct that govern a person or group

keeping your audience in mind at all times when communicating

respecting individual differences in background and culture

making feedback useful

Which of the following should be organized in a direct pattern?

A sales letter encouraging current automobile insurance customers to purchase term life insurance

A letter explaining why a customer s insurance rates have increased by 200 $ dollars a month

A letter denying a customer s request for credit

A memo informing new employees of the medical benefits they will receive

If you have mildly disappointing information to deliver as part of a positive message, you should

put the negative information in a favorable context

just leave it out

put the negative information first

put the negative information last

Which is the last step in the listening process?

remembering

selecting

understanding

responding

//These are Objectives of Communication Skills. Mark or underline the right amswer.\\

There Are Objectives of Communication Skills. Underline the correct answers.