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In analyzing month-end data, a variance in coders' work performance compared to standard is identified. A manager's next step should be to: )a. take disciplinary

In analyzing month-end data, a variance in coders' work performance compared to standard is identified. A manager's next step should be to: )a. take disciplinary action based on the three pillars. () b. perform further data analysis c. adjust the performance standard; it is probably unrealistic. (), plan a coding training program

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