Question
In Balance Scorecard, the customer perspective focuses on the people who actually buy your products and services. Select one key core objective of customer perspective:
In Balance Scorecard, the customer perspective focuses on the people who actually buy your products and services. Select one key core objective of customer perspective:
Select one:
a.Increase customer satisfaction.
b.Improve employee attitudes.
c.Increase process quality.
d.None of the given answers are correct.
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Financial Accounting IFRS
Authors: Jerry J. Weygandt, Paul D. Kimmel, Donald E. Kieso
2nd edition
1118285909, 1118285905, 978-1118285909
