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In business, there are many Key Performance Indicators that an organization can use to monitor its ongoing performance. The objective of using performance measures is

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In business, there are many Key Performance Indicators that an organization can use to monitor its ongoing performance. The objective of using performance measures is to be able to drive behaviour and operational results. Performance measures can vary by organization and by department within an organization. For each of the organizations shown below, list two performance measures that would likely be used by that type of organization to influence behaviour and operational results. In the Problem-Solving Memory Jogger book (blue book, page 25) they list the following examples: Manufacturer Product Yield % Machine Downtime Reasons for Downtime Hospital Waiting time Reasons for long waiting time For the following, fill in two key performance indicators - do not duplicate a measure that is in the examples above or that you are using for one of your other selections. Internet Service Provider Municipal Government Sanitation Department (Garboge Collection) 1) Software Developer

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