In business, there are numerous opportunities for communicating effectively and appropriately. But, of course, people make mistakes. These mistakes are a result of misunderstandings, poor etiquette or manners, or lack of training. Or maybe, the person is just a jerk. We have probably all experienced that at some point.

This discussion will focus on contemporary communication tools we often use today. Think about phone, email, text, chat, video conferencing, social media, etc. What are some of the positive and negative aspects of having to rely on these tools? What would you do differently in business/professional communication versus personal communication?

I don't want you to post a list or to address all aspects of business communication. I am looking for an anecdote (a story) that you can relate to that illustrates how business communication is different than personal chit-chat with friends.