In case study about business processes Siemens Makes Business Processes More Visible.

1. Identify the problem in this case study . What management, organization, and technology factors contributed to the problem?

2. Describe the capabilities of process mining soft-ware. Was this an effective solution? Explain your answer.

3. How did process mining change decision making at Siemens?

4. What management, organization, and technology issues need to be addressed when implementing process mining systems?