In Case Study about managing employee knowledge Sargent & Lundy Learns to Manage Employee Knowledge

1. How is knowledge management related to Sargent & Lundys business model?

2. Identify the knowledge management problem faced by Sargent & Lundy. What management, or-ganization, and technology factors contributed to this problem?

3. Describe the solution selected for this problem. Was it effective? Why or why not? How much did it change the firms operations and decision making?

4. What management, organization, and technology issues had to be addressed in selecting and imple-menting the solution?