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In cell D12, add a formula that sums two COUNTIFS formulas. The first COUNTIFS will count the number of calls associated with the Dept named

In cell D12, add a formula that sums two COUNTIFS formulas. The first COUNTIFS will count the number of calls associated with the Dept named range and criteria specified in cell A12 that received a grade F, and the second COUNTIFS will do the same for grade D.

I figured it'd be something maybe like this: =COUNTIFS(DEPT, "F")+COUNTIFS(DEPT, "D")

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