In Chapter 1 we discuss two key themes that will stay with us the entire semester. You will most likely see and experience both of them during your career. What is an informed user? Do you want to be one? If so, why? If not why not? What is "constant call"? Do you like being on constant call? Discuss from the view of your employer, and also from your view as the employee on call. There is lots of research available on this work/life balance.