In chapter 15 on pp, 263-264, please read Discussion Assignment 15-1, "Reacting to a Process Gone Wrong" then post your answer to Discussion question 3.

• Which approach would you use to get the operation back to normal? Be specific as to the approach, tools, if any, you would use, and why you would use them. Also, discuss how you would ensure that your approach, if implemented, is working. Support your answer with theory and examples, as appropriate.