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In Competing on the Eight Dimensions of Quality, in the Harvard Business Review from NovemberDecember 1987, David A. Garvin proposes the following eight critical dimensions

In Competing on the Eight Dimensions of Quality, in the Harvard Business Review from NovemberDecember 1987, David A. Garvin proposes the following eight critical dimensions of quality:

Performance

Features

Reliability

Conformity

Durability

Serviceability

Aesthetics

Perception

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