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In connection with the management of IT services at UU, all services are currently provided in house by the IT department, but UU does not

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In connection with the management of IT services at UU, all services are currently provided in house by the IT department, but UU does not have any formal service level agreements (SLAs) in place for any of the services, although some informal SLAs exist for a few services. Discuss the problems that this lack of SLAs might cause an organisation like UU

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