In everyday life, we face a lot of problems in different areas. Some of the problems are in our hand which we can solve quickly, while some are the problems which we cannot solve by ourselves. In result, we have to somehow manage to reach out to someone or just leave that problem and accept the situation as it is. Reaching out to someone is mostly a hardest thing especially when everything is manual. One of the problems we face in the xyz university is that most of us do not know whom to talk when we are in problem. Suppose that you are given a task to create a Complaint Management System to streamline the issues that we face.

We studied some of the patterns in "Memory and Attention" which are: 1. We Focus on our Goals and pay little Attention to our Tools. 2. We use External Aids to keep track of what we are doing. 3. We follow information Scent toward our Goal. 4. We prefer Familiar Paths. 5. Our Thought Cycle: Goal, Execute, Evaluate. 6. After we achieve a tasks Primary Goal, we often Forget Cleanup Steps.

Keeping those in mind, how would you design your interface of Complaint Management System.