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In general, the best way to manage cost of quality costs is: all spending should be shifted to the external failure category spending should be

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In general, the best way to manage cost of quality costs is: all spending should be shifted to the external failure category spending should be increased in all categories: prevention, appraisal, internal failure and external failure None of the items in this list of answers all spending should be shifted to non-value-added activities costs should be shifted toward the prevention category and away from the categories of internal and external failure

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