In increasingly fast$-$paced markets, prices, and technology are not enough. $\_\_\_\_\_\_\_\_$ is the factor that will often give a company its competitive edge and is defined as the totality of features that affect how a product looks and functions in terms of customer requirements.

Question $11$Select one:

a$.$

Reliability

b$.$

Design

c$.$

Style

d$.$

Performance

e$.$

Services