In late January 2020, we became aware that someone in the United States tested positive for COVID-19 and that the virus was starting to spread. We witnessed the virus spread rapidly in the United States and globally, reaching a pandemic level. This virus impacted nearly everyone in the United States. Many businesses closed and sent their employees home. We also witnessed the closing of many federal agencies, which directed their employees to telework. Some federal agencies were not prepared to have their entire workforce teleworking and scrambled to put technology in place to allow employees to communicate and collaborate virtually. Organizations were aware that not all employees would readily accept this change. In addition, some employees would have difficulty adapting to new technology to allow for virtual communication and collaboration.After considering this information, respond to the following:

 

• What steps can an organization take to increase the likelihood that employees will accept the new collaboration technology?
• How does an organization address an employee who refuses to adopt virtual collaboration tools