In module 3, you watched the Healthcare Divide and brainstormed and identified positive and negative healthcare performance issues and opportunities for improvement. Take one of the performance issues or opportunities for improvement you identified and now identify the expectations of internal and external customers regarding the process being examined. Design a survey, no more than 20 questions for this assignment. Be sure to refer to the QI Toolbox Techniques on page 118 that covers the survey design and provides examples of questions in inconsistent versus consistent format, poor wording versus simple wording, open-ended versus closed-ended versus structured, and clear terminology versus unclear terminology. Be sure to identify what survey design you are using: interview, open-ended, closed-ended, etc.. When submitting this survey, be sure to identify the issue or opportunity for improvement. (2pts) Identify the expectation of the internal and external customer. (4 pts) Identify the survey design. (1 pt) Create your survey questions. (5 pts) Save your survey to upload