Question
In Need of help in rewiting this please Customer: By building lifelong relationships with our customers (Sokolas, n.d.). We will innovate to provide our customers
In Need of help in rewiting this please
Customer:
By building lifelong relationships with our customers (Sokolas, n.d.). We
will innovate to provide our customers the most forward-thinking and exciting travel
experience. Upgrading the reservation and ticketing experience, including smartphone
apps and integration with apps associated with lodging, ground transportation and
attractions. And by building brand awareness we will improve and increase customer
loyalty. By looking at the KPI (key performance indicators) for market share for the
airline industry, we are hoping to gain revenue and market share with customer satisfaction using these innovations
Learning and development:
By training every employee in the basics of FAA's SAS
(Safety Assurance System) via 2-hour web-based training (Sokolas, n.d.). By tracking
training schedules for all employees will allow us to reach a 7-star rating from Airlines.com (Sokolas, n.d.).
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