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In Need of help in rewiting this please Customer: By building lifelong relationships with our customers (Sokolas, n.d.). We will innovate to provide our customers

In Need of help in rewiting this please

Customer:

By building lifelong relationships with our customers (Sokolas, n.d.). We

will innovate to provide our customers the most forward-thinking and exciting travel

experience. Upgrading the reservation and ticketing experience, including smartphone

apps and integration with apps associated with lodging, ground transportation and

attractions. And by building brand awareness we will improve and increase customer

loyalty. By looking at the KPI (key performance indicators) for market share for the

airline industry, we are hoping to gain revenue and market share with customer satisfaction using these innovations

Learning and development:

By training every employee in the basics of FAA's SAS

(Safety Assurance System) via 2-hour web-based training (Sokolas, n.d.). By tracking

training schedules for all employees will allow us to reach a 7-star rating from Airlines.com (Sokolas, n.d.).

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