In Netflix VOD companya, answer the following questions:

a.Explain whether the company tends to encounter a Cycle of Failure, Cycle of Mediocrity, or Cycle of Success? Explain in detail your analysis (10%)

b.How is the implementation of Employee Empowerment in that company? Is it already applied correctly? What are your suggestions by referring to empowerment criteria? (10%)

Is the company applying the concept of Customer Tiering? Explain. Also explain how to maintain a Platinum customer. (10%)