In November 2019 James starts working at the gym on the weekends as a safety monitor. On Saturday he was told that one of the lat pulldown machines was malfunctioning and that he was to put an "Out of Order' sign on the machine immediately. He had an argument with his girlfriend the night before and was so preoccupied on his phone that he completely forgot to put up the sign. While Jess, one of the members, was using the machine, the weight unexpectedly dropped and caused an injury to her back. As a result of the injury Jess is claiming $2000.00 from Pro-Fit for medical bills.