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In one session, we covered service levels and how setting service levels can affect firm performance. How important do you think service levels are?

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In one session, we covered service levels and how setting service levels can affect firm performance. How important do you think service levels are? What impact do they have on overall firm performance? What should you consider when setting them? Should they or should they not be different among customers? If yes, why, if not why not? Edit Format Table

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