In order to influence employee behavior in the workplace, organizations often set goals to incentivize certain actions. The intention of these goals is to motivate employees to behave in a way that promotes the organization's strategy. However, goals sometimes fail to motivateand can even demotivateindividuals in the workplace if they are not properly set. It is important for managers to not only develop well-thought-out goals but also to properly execute the plan in order to successfully motivate their workforce.

SkyBlue, a popular airline, is introducing a new incentive plan that rewards employees for hitting certain marks on mishandled baggage and on-time departures. An airline supervisor is introducing this incentive plan to his team and is being met with resistance and skepticism. How does the manager in the video handle the rollout of the incentive plan? How would you?

The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but they are held to the same margin of error. Sophia is feeling ________, which can possibly be resolved by ________.

-negative inequity; setting the mishandled bag metric as a percentage of bags handled, not a set number

-negative inequity; decreasing the number of bags allowed to be mishandled

-equity; increasing the number of bags allowed to be mishandled

-positive inequity; setting the mishandled bag metric as a percentage of bags handled, not a set number

-positive inequity; decreasing the number of bags allowed to be mishandled