In order to maintain a healthy climate in the workplace it is necessary to provide the formal training as usual and must also give special on job training periodically on the basis of conduct and behavior. In this process , the concerns of the employees and explanation of unacceptable behavior must be taken into the notice to identify any genuine causes. In addition to this, feedback and reinforcement must be given to the employees. For example, incentives can be based upon customer feedback and the way they behave to customers. Also negative reinforcement can be given to Individuals who promote a misleading climate in the workplace and propagate unacceptable professional conduct