In order to make products of the highest quality and eliminating losses in all the factory fields, a continuous improvement of work standards should be carried out. Fiat Group Automobiles established a model for improving the quality management in the production system. This Fiat Company focused on the Deming`s quality philosophy. The aim of the project is to increase the flexibility and productivity in an ETU (Elementary Technology Unit) of Mechanical Sub-groups in a part of the assembling process through the conventional Plan-Do-Check-Act approach. In this first part of this methodology, `To generate possible solutions` and `To select the most feasible solution`, the Costs Analysis and Losses Analysis for the manufacturing process is adopted by the items and tools of workplace organization and for the handling process, the Logistic and Customer Services applications were analysed so as to organize the activities in order to reduce the losses identified in the second part of the analysis. In the second part of the analysis, the analysis of the non-value-added activities; analysis of re-balancing line and analysis of re-balancing of work activities that is in accordance with the analysis of the logistics flows were done. In the third phase, Analysis of results in order to verify productivity improvement; ergonomic improvement was done. In the final phase, standardisation, working for the gap and the extension of the methodology and other cases were implemented. The company also was planning to implement the Juran`s Triology for improving the features of one of its new model cars.

Question 1

Organise the activities, Implement the plan, execute the process, and trying to reduce the loss is _________.

a. Act

b. Do

c. Plan

d. Check

Question 2

The Company would like to plan for the arrangement of the necessary facilities in order to implement the plan. In which step of the quality planning is this?

a. Optimize Product features

b. Transferring the Plan to Operations

c. Develop the Process plan

d. Discover the needs of External and Internal Customers